Subject: Ticket Assigned - Conversation with mustafa nazzal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 13:43:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mustafa nazzal mustafa nazzal                    Bot:  Hi again! Bot:  Please enter your name Customer:  mustafa nazzal Bot:  Hi Mustafa Nazzal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9656540443 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:15 PM, 03rd May                   mayar                   Hi Mustafa,Good afternoon Thank you for contacting us. My name is Mayar ,i w
 ill be happy to help you.           05:22 PM, 03rd May                     mustafa nazzal                    Hi           05:22 PM, 03rd May                     mustafa nazzal                    When I will receive my shipment?           05:23 PM, 03rd May                     mustafa nazzal                    Order number 9656540443           05:23 PM, 03rd May                   mayar                   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+971500544000) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please p
 lace a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.             05:28 PM, 03rd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:32 PM, 03rd May                   mayar                   Hi Mustafa, I have not received a response from you still, please confirm if we are still connected?           05:34 PM, 03rd May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:43 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2502881