Subject: Ticket Assigned - Conversation with karen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 12:33:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karen karen                    Bot:  Hi again! Bot:  Please enter your name Customer:  karen Bot:  Hi Karen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6302458333 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558736472            04:12 PM, 03rd May                   mayar                   Hi Karen ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:15 PM, 03rd May                   mayar                   Your order is ready to be picked up           04:17 PM, 03rd May                   mayar                   Is there anything else i can help you with?            04:17 PM, 03rd May                     karen                    Hi! I would like to make an update regarding my order, it's been 5days now and my order is still processing. What happened?           04:17 PM, 03rd May                   mayar                   Your order is ready to be picked up           04:19 PM, 03rd May                   mayar                   You can receive it today           04:19 PM, 03rd May                     karen                    Already? Why it didn't reflect on the order history? I just checked today           04:20 PM, 03rd May                   mayar                   Some times is not get updated           04:23 PM, 03rd May                     karen                    And I didn't received a text message informing me that my order is ready so I relied on checking at the app           04:25 PM, 03rd May                   mayar                   You can receive it today           04:27 PM, 03rd May                   mayar                   Is there anything else i can help you with?            04:27 PM, 03rd May                     karen                    Okay, that's all.           04:30 PM, 03rd May                     karen                    Thank you.           04:30 PM, 03rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:33 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2502347