Subject: Ticket Assigned - Conversation with i want i immediately
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 11:49:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i want i immediately i want i immediately                    Bot:  Hi again! Bot:  Please enter your name Customer:  its been almost 2 months since i requested for a refund and its still not processed Bot:  Please enter your name Customer:  i want i immediately Bot:  Hi I Want I Immediately ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:12 PM, 02nd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:13 PM, 02nd May                     i want i immediately                    It's been almost 2 months since i requested for a refund and it's still not processed           03:13 PM, 02nd May                     i want i immediately                    I want it immediately           03:13 PM, 02nd May                     i want i immediately                    Hello!! is anyone there           03:16 PM, 02nd May                   mayar                   Kindly send your order number           03:21 PM, 02nd May                     i want i immediately                    9636320035           03:22 PM, 02nd May                   mayar                   We would like to inform you that we have processed the refund of amount (  AED 72.00) on (3/28/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:26 PM, 02nd May                   mayar                   Is there anything else i can help you with?            03:27 PM, 02nd May                     i want i immediately                    I haven't received any amount though           03:28 PM, 02nd May                   mayar                   Kindly send us your bank account statement to allow do the needful           03:29 PM, 02nd May                     i want i immediately                    Where should I send it           03:30 PM, 02nd May                     i want i immediately                    Why haven't I received any mail or message if the refund is complete?           03:30 PM, 02nd May                   mayar                   the amount was transferred from our end that is why we need your  bank account statement to do the needful           03:34 PM, 02nd May                     i want i immediately                    I'm not getting you. Is the transfer already processed?           03:36 PM, 02nd May                   mayar                   We would like to inform you that we have processed the refund of amount ( AED 72.00) on (3/28/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:39 PM, 02nd May                     i want i immediately                    Are you yet to transfer the money? Or is it done?           03:41 PM, 02nd May                   mayar                   It was transferes on 3/8/2021           03:42 PM, 02nd May                   mayar                   Kindly send us your bank account statement to allow do the needful           03:43 PM, 02nd May                   mayar                   Is there anything else i can help you with?            03:43 PM, 02nd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:44 PM, 02nd May                     i want i immediately                    So according to what you're saying, the money is transferred from you end but has not reached mine due to some problem with my account?           03:45 PM, 02nd May                   mayar                   The amount must reached your account if you want me to be able to help you contact your bank to get your bank account statement           03:48 PM, 02nd May                   mayar                   Kindly after getting it contact us again           03:48 PM, 02nd May                   mayar                   Is there anything else i can help you with?            03:48 PM, 02nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:49 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494120