Subject: Ticket Assigned - Conversation with mohamed ziedan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 11:44:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed ziedan mohamed ziedan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed ziedan Bot:  Hi Mohamed Ziedan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9655653135 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501474736            03:30 PM, 02nd May                   mayar                   Hi Mohamed Ziedan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:30 PM, 02nd May                     mohamed ziedan                    Hi Mayar           03:31 PM, 02nd May                     mohamed ziedan                    I just received my order today           03:32 PM, 02nd May                     mohamed ziedan                    But unfortunately some of the items not as expected           03:32 PM, 02nd May                     mohamed ziedan                    Though I selected the correct size following the chart available n ur website           03:33 PM, 02nd May                     mohamed ziedan                    How can I replace those items for bigger size           03:33 PM, 02nd May                     mohamed ziedan                    Hello           03:34 PM, 02nd May                     mohamed ziedan                    U still there mayar           03:34 PM, 02nd May                     mohamed ziedan                    Hello           03:36 PM, 02nd May                     mohamed ziedan                    Any body there           03:37 PM, 02nd May                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any centrepoint store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:41 PM, 02nd May                   mayar                   Is there anything else i can help you with?            03:42 PM, 02nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:44 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494080