Subject: Ticket Assigned - Conversation with harshitha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 10:40:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harshitha harshitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  harshitha Bot:  Hi Harshitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657617931 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502294171            02:34 PM, 02nd May                   mayar                   Hi Harshitha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:34 PM, 02nd May                     harshitha                    Hi. I need you to cancel the order 9657617931as i have already placed my order and slso made online payment.  Both the orders are for same product.  I had issue whrn doing payment first yime do i came back yo my basket and added the ssme product sgsin and made payment.  So now the first order is showing under payment verificaton           02:36 PM, 02nd May                     harshitha                    My new order number is 9657617953           02:37 PM, 02nd May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: ( 9657617931) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9657617953).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:38 PM, 02nd May                   mayar                   Is there anything else i can help you with?            02:38 PM, 02nd May                     harshitha                    Ok. No thank you           02:38 PM, 02nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:40 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2493669