Subject: Ticket Assigned - Conversation with neila mubarak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 10:07:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neila mubarak neila mubarak                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neila mubarak Bot:  Hi Neila Mubarak ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657386392 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504100936            01:46 PM, 02nd May                   mayar                   Hi Neila ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:48 PM, 02nd May                     neila mubarak                    Hello Mayar, I have problem with my account I try to sign in and it showed me my email is invaild           01:49 PM, 02nd May                     neila mubarak                    I click re create and it showed me that I have  account           01:50 PM, 02nd May                     neila mubarak                    Now the thing is I want to track my order to makwn sure it confirm cause the system glitch on me while ordering and charge me 30AED more for my order           01:51 PM, 02nd May                     neila mubarak                    My order number is 965786392           01:51 PM, 02nd May                     neila mubarak                    At my perivious order I got a confirmation for it via email but that want I didnt recive a confirmation email.           01:52 PM, 02nd May                     neila mubarak                    Can you chick the status for my order please.           01:53 PM, 02nd May                     neila mubarak                    Check*           01:53 PM, 02nd May                   mayar                   Kindly send your right order number           01:57 PM, 02nd May                     neila mubarak                             01:57 PM, 02nd May                     neila mubarak                    I didn't recive confirmation email with tracking link           01:58 PM, 02nd May                   mayar                   The order takes 2-3 days to be delivered our team will contact you once it is ready to be delivered           02:03 PM, 02nd May                   mayar                   Is there anything else i can help you with?            02:03 PM, 02nd May                     neila mubarak                    No so my order is confirmed right?           02:03 PM, 02nd May                     neila mubarak                    /startOver           02:04 PM, 02nd May                   mayar                   Yes your order is confirmed           02:05 PM, 02nd May                   mayar                   Is there anything else i can help you with?            02:05 PM, 02nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:07 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2493454