Subject: Ticket Assigned - Conversation with nida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 09:30:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nida nida                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nida Bot:  Hi Nida ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6298172599 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556567951            01:14 PM, 02nd May                   mayar                   Hi Nida ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:14 PM, 02nd May                     nida                    hi           01:16 PM, 02nd May                     nida                    i ordered pn 18th april           01:16 PM, 02nd May                     nida                    i havent received my parcel yet           01:16 PM, 02nd May                     nida                    my order no is 6298172599           01:17 PM, 02nd May                   mayar                   Could you please allow me 2 minutes to check your order details?           01:20 PM, 02nd May                     nida                    ??           01:22 PM, 02nd May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966556567951)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           01:23 PM, 02nd May                   mayar                   Is this your contact number  (+966556567951)  ​?           01:25 PM, 02nd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:26 PM, 02nd May                   mayar                   Hi Nida, I have not received a response from you still, please confirm if we are still connected?           01:27 PM, 02nd May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:30 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2493227