Subject: Ticket Assigned - Conversation with michael bertumen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 09:25:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michael bertumen michael bertumen                    Bot:  Hi again! Bot:  Please enter your name Customer:  michael bertumen Bot:  Hi Michael Bertumen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:10 PM, 02nd May                   mayar                   Hi Michael,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:11 PM, 02nd May                     michael bertumen                    HI GOOD AFTERNOON           01:11 PM, 02nd May                     michael bertumen                    REGARDING MY ORDER # 6301869854           01:11 PM, 02nd May                     michael bertumen                    THIS IS THE 3RD TIME I ORDERED THE CAPTAIN AMERICA SOCKS, FIRST THEY CANCELLED MY ORDERED, 2ND IT WAS THERE IN THE SYSTEM , I ORDERED THEY GAVE ME WRONG ITEM           01:12 PM, 02nd May                     michael bertumen                    AND LASTLY IT WAS THERE IN THE SYSTEM AND THEY GAVE ME AGAIN WRONG ITEM.           01:13 PM, 02nd May                     michael bertumen                    IF IT IS NOT AVAILABLE IN YOUR STOCK PLEASE REMOVE IT IN THE SELECTION AND DO NOT GIVE YOUR CUSTOMER WRONG ITEM FOR THE 2ND TIME. THIS IS NOT GOOD. IT IS PURELY CHEATING AND WASTING OF MY TIME ORDERING FROM YOU AND YOU ARE GIVING WRONG ITEM.           01:14 PM, 02nd May                     michael bertumen                    HOW CAN YOU SOLVE THIS MATTER FOR THE 2ND TIME, I THINK THIS IS NOT ACCEPTABLE . FIRST TIME IT IS OK, BUT 2ND TIME OF MISTAKE, I THINK THERE IS A PROBLEM HERE AND NOBODY MONITOR SMALL THINGS LIKE THIS.           01:15 PM, 02nd May                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/sa/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Splash store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:19 PM, 02nd May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:21 PM, 02nd May                   mayar                   Is there anything else i can help you with?            01:22 PM, 02nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:24 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2493189