Subject: Ticket Assigned - Conversation with ohood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 16:00:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ohood ohood                    Bot:  Hi again! Bot:  Please enter your name Customer:  im trying to return the items through the app,but the return items label is not showing Bot:  Please enter your name Customer:  ohood Bot:  Hi Ohood ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:44 PM, 01st May                     ohood                    Ok           07:44 PM, 01st May                   fatma                   Hi Ohood, Thank you for contacting us. My name is Fatma,How may I help you?           07:45 PM, 01st May                     ohood                    Hello           07:45 PM, 01st May                     ohood                    I want to return a few items online           07:45 PM, 01st May                     ohood                    But I can't find the Return Items label next to the order           07:46 PM, 01st May                     ohood                    9655257830           07:46 PM, 01st May                   fatma                   send us names of the items you want to return it           07:51 PM, 01st May                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           07:57 PM, 01st May                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           08:00 PM, 01st May                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:00 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2488593