Subject: Ticket Assigned - Conversation with roshiela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 13:54:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roshiela roshiela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roshiela Bot:  Hi Roshiela ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522867223            05:44 PM, 01st May                   mayar                   Hi Roshiela ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:44 PM, 01st May                     roshiela                    I purchased an item last march and returned it a day ago,but when i checked my credit there was nothing i did get my refund yet           05:45 PM, 01st May                     roshiela                    I mean i recieved my order march 6 and returned on 7th or 8th of march.?           05:48 PM, 01st May                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:48 PM, 01st May                   mayar                   Is there anything else i can help you with?            05:51 PM, 01st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:54 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2488110