Subject: Ticket Assigned - Conversation with lubna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 13:35:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lubna lubna                    Bot:  Hi again! Bot:  Please enter your name Customer:  lubna Bot:  Hi Lubna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:23 PM, 01st May                   mayar                   .مرحبا لبنى صباح الخير معك ميار,يسرني أن أساعدك            05:23 PM, 01st May                     lubna                    Pls in english           05:23 PM, 01st May                     lubna                    I would like to enquire about my refund           05:23 PM, 01st May                     lubna                             05:24 PM, 01st May                     lubna                             05:24 PM, 01st May                     lubna                    Not yet refunded           05:24 PM, 01st May                     lubna                    Order no 4553994329           05:25 PM, 01st May                   mayar                   We would like to inform you that we have processed the refund of amount (AED XX) on (4/25/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.  QAR105.00           05:26 PM, 01st May                   mayar                   We would like to inform you that we have processed the refund of amount (QAR105.00) on (4/25/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:27 PM, 01st May                   mayar                   Is there anything else i can help you with?            05:35 PM, 01st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:35 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2488009