Subject: Ticket Assigned - Conversation with francis
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 12:48:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with francis francis                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  francis Bot:  Hi Francis ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657349755 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545648583            04:35 PM, 01st May                     fr
 ancis                    Okay           04:35 PM, 01st May                   mayar                   Hi Francis ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:35 PM, 01st May                     francis                    Hi ,mayar           04:35 PM, 01st May                     francis                    Actually my problem is, I have place an order today and the delivery address is wrong I need to update the right delivery address           04:36 PM, 01st May                     francis                    Can you help me with this?           04:37 PM, 01st May                     francis                    /startOver           04:37 PM, 01st May                     francis                    Hello           04:37 PM, 01st May                   mayar                   is  the right address in the same city           04:41 PM, 01st May                   mayar                   Hi, I'm not getting a response from you. Are we 
 still connected?           04:42 PM, 01st May                   mayar                   Hi Francis, I have not received a response from you still, please confirm if we are still connected?           04:47 PM, 01st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:47 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2487670