Subject: Ticket Assigned - need late refund wh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 07:00:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need late refund wh dr rizwan shahid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dr rizwan shahid Bot:  Hi Dr Rizwan Shahid ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580404715            12:30 AM, 22st Apr                   Abdallah                   Hi  Rizwan Thank you for contacting us. This's abdallah  We would be happy to help you.           12:30 AM, 22st Apr                     dr rizwan shahid                    i returned an order but did not get refund.           12:31 AM, 22st Apr                     dr rizwan shahid                    second order they cancelled  and did not return the money.           12:31 AM, 22st Apr                     dr rizwan shahid                             12:34 AM, 22st Apr                     dr rizwan shahid                    these are order numbers           12:34 AM, 22st Apr                     dr rizwan shahid                             12:35 AM, 22st Apr                     dr rizwan shahid                             12:35 AM, 22st Apr                     dr rizwan shahid                    and these are status for them.           12:35 AM, 22st Apr                     dr rizwan shahid                    one was returned.           12:35 AM, 22st Apr                     dr rizwan shahid                    other was cancelled           12:35 AM, 22st Apr                     dr rizwan shahid                    waitinh for my refund           12:35 AM, 22st Apr                     dr rizwan shahid                    can u plz reply me?           12:36 AM, 22st Apr                   Abdallah                   We request you to please allow us some time to be verified, stay with us           12:37 AM, 22st Apr                   Abdallah                   We would like to inform you that we have processed the refund  on  4/17/21  and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:41 AM, 22st Apr                     dr rizwan shahid                    ok           12:43 AM, 22st Apr                     dr rizwan shahid                    what about second one?           12:43 AM, 22st Apr                     dr rizwan shahid                    the one i returned           12:45 AM, 22st Apr                   Abdallah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:48 AM, 22st Apr                   Abdallah                   Do you have any other inquiries?           12:51 AM, 22st Apr                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:56 AM, 22st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2436356