Subject: Ticket Assigned - Conversation with sajjad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 11:46:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sajjad sajjad                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  sajjad Bot:  Hi Sajjad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9655178116 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:30 PM, 30th Apr                   mayar                   Hi Sajjad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:31 PM, 30th Apr                     sajjad                    Where is my order why delivery boy not coming           03:31 PM, 30th Apr                     sajjad                    5 days to now yesterday I'm waiting for my order but no call anyone           03:32 PM, 30th Apr                     sajjad                    /startOver           03:33 PM, 30th Apr                     sajjad                    9655178116           03:34 PM, 30th Apr                     sajjad                    Hello Mayar           03:35 PM, 30th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:37 PM, 30th Apr                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971566663170)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:39 PM, 30th Apr                   mayar                   Kindly send your address and contact number to cofirm it           03:39 PM, 30th Apr                   mayar                   Is there anything else i can help you with?            03:40 PM, 30th Apr                     sajjad                    Ok cancel my order           03:40 PM, 30th Apr                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:41 PM, 30th Apr                   mayar                   Is there anything else i can help you with?            03:42 PM, 30th Apr                     sajjad                    Today delivery to me my order so okay           03:43 PM, 30th Apr                     sajjad                    But today not coming delivery to me so you can cancel my order okay           03:43 PM, 30th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 30th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2481441