Subject: Ticket Assigned - Conversation with mustafa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 11:13:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mustafa mustafa                    Bot:  Hi again! Bot:  Please enter your name Customer:  mustafa Bot:  Hi Mustafa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971600544000            03:00 PM, 30th Apr                   mayar                   Hi Mustafa ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:03 PM, 30th Apr                   mayar                   Kindly send your order number           03:04 PM, 30th Apr                     mustafa                    I didn't receive my shipment yet           03:04 PM, 30th Apr                   mayar                   Kindly send your order number           03:04 PM, 30th Apr                     mustafa                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/48304016a89146c4b2aa4cd2aa03c51bb49ca12a/9dc847bf0b171fc20ddad03a87007bdca849f2d5/8e1a7c1f46cec84ad4c7efad3f42a4267f876b9d           03:05 PM, 30th Apr                   mayar                   Kindly send your order number           03:06 PM, 30th Apr                     mustafa                    Although the status show it is delivered!           03:06 PM, 30th Apr                     mustafa                    9656540443           03:07 PM, 30th Apr                   mayar                   Kindly send your order number to make me able to help you           03:07 PM, 30th Apr                     mustafa                    This is the order number 9656540443           03:08 PM, 30th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:09 PM, 30th Apr                   mayar                   This order is out for delivery           03:10 PM, 30th Apr                   mayar                   It was not delivered yet           03:11 PM, 30th Apr                   mayar                   Is there anything else i can help you with?            03:11 PM, 30th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 30th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2481315