Subject: Ticket Assigned - Conversation with mohammed rizwan malbarwala
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 16:52:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed rizwan malbarwala mohammed rizwan malbarwala                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed rizwan malbarwala Bot:  Hi Mohammed Rizwan Malbarwala ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:24 PM, 29th Apr                     mohammed rizwan malbarwala                    Hi           08:25 PM, 29th Apr                   mayar                   Hi Mohammed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:25 PM, 29th Apr                     mohammed rizwan malbarwala                    Hi           08:26 PM, 29th Apr                     mohammed rizwan malbarwala                    I gave gift to my dad           08:26 PM, 29th Apr                     mohammed rizwan malbarwala                    He is in abudhabi           08:26 PM, 29th Apr                     mohammed rizwan malbarwala                    He want to exchange size problem           08:28 PM, 29th Apr                     mohammed rizwan malbarwala                    Can he go in any splas           08:31 PM, 29th Apr                     mohammed rizwan malbarwala                    To change           08:31 PM, 29th Apr                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:32 PM, 29th Apr                   mayar                   Is there anything else i can help you with?            08:32 PM, 29th Apr                     mohammed rizwan malbarwala                    He is in abudhabi           08:34 PM, 29th Apr                     mohammed rizwan malbarwala                    Can u areange           08:34 PM, 29th Apr                     mohammed rizwan malbarwala                    Pickup from abudhabi           08:35 PM, 29th Apr                   mayar                   Send me your order number           08:35 PM, 29th Apr                     mohammed rizwan malbarwala                             08:36 PM, 29th Apr                     mohammed rizwan malbarwala                    Plz picup from abudhabi musaffa           08:37 PM, 29th Apr                     mohammed rizwan malbarwala                    If u want i will give full address           08:37 PM, 29th Apr                     mohammed rizwan malbarwala                    Or any picup point is there were we can drop the parcel           08:37 PM, 29th Apr                     mohammed rizwan malbarwala                    He can go to splash also           08:38 PM, 29th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           08:39 PM, 29th Apr                     mohammed rizwan malbarwala                    Ok           08:40 PM, 29th Apr                   mayar                   kindly send me name of the item           08:43 PM, 29th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:45 PM, 29th Apr                   mayar                   Hi Mohammed , I have not received a response from you still, please confirm if we are still connected?           08:48 PM, 29th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:50 PM, 29th Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:51 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2477138