Subject: Ticket Assigned - Conversation with bushra nasir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 12:43:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bushra nasir bushra nasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bushra nasir Bot:  Hi Bushra Nasir ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0572558844            03:46 PM, 29th Apr                     bushra nasir                    0582558844           03:47 PM, 29th Apr                   mayar                   Hi Bushra ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:47 PM, 29th Apr                     bushra nasir                    Hello           03:47 PM, 29th Apr                     bushra nasir                    Hi Mayar           03:48 PM, 29th Apr                     bushra nasir                    I received my online  order today and one shirt is missing           03:48 PM, 29th Apr                     bushra nasir                    It’s suppose to be a pack of 2 white shirt but it’s has only one shirt           03:48 PM, 29th Apr                     bushra nasir                    What I have to do           03:49 PM, 29th Apr                     bushra nasir                    Hello  you there ?           03:50 PM, 29th Apr                     bushra nasir                    Hello ?????           03:51 PM, 29th Apr                   mayar                   Kindly send your order number           03:55 PM, 29th Apr                     bushra nasir                    Ok           03:56 PM, 29th Apr                     bushra nasir                    order number is 9656295006.           03:56 PM, 29th Apr                     bushra nasir                    Hello           03:58 PM, 29th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:00 PM, 29th Apr                     bushra nasir                    Sure           04:01 PM, 29th Apr                   mayar                   We apologize for the inconvenience caused.   After checking your order, we found out that your order has been delivered completely.   If you still believe that the item is missing please contact us again.           04:06 PM, 29th Apr                     bushra nasir                    Ohh I am sure one shirt is missing           04:06 PM, 29th Apr                     bushra nasir                    I told you it’s suppose to be a pack of 2 shirt but inside the packet there is only one white  shirt           04:07 PM, 29th Apr                     bushra nasir                    I just received an order and I am chatting it after checking the order           04:07 PM, 29th Apr                     bushra nasir                    R u there ?           04:08 PM, 29th Apr                   mayar                   send us name of the missing item           04:12 PM, 29th Apr                     bushra nasir                    It’s juniors polo neck t shirt with short sleeves - set of 2 white color           04:13 PM, 29th Apr                     bushra nasir                             04:16 PM, 29th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:17 PM, 29th Apr                     bushra nasir                    Sure           04:17 PM, 29th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (AED35.00) on (29/4/2021) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:21 PM, 29th Apr                   mayar                   Is there anything else i can help you with?            04:21 PM, 29th Apr                     bushra nasir                    Ok so what can I do with the shirt           04:22 PM, 29th Apr                     bushra nasir                    Is someone come to collect it ?           04:22 PM, 29th Apr                     bushra nasir                    Are you still checking something?           04:23 PM, 29th Apr                   mayar                   Kindly return it to the  nearest store           04:24 PM, 29th Apr                   mayar                   Is there anything else i can help you with?           04:24 PM, 29th Apr                     bushra nasir                    Surely they will ask for another shirt as this is a pack if 2           04:24 PM, 29th Apr                     bushra nasir                    *of           04:25 PM, 29th Apr                     bushra nasir                    It’s better if someone come to collect it           04:25 PM, 29th Apr                     bushra nasir                    Hello are you there           04:27 PM, 29th Apr                   mayar                   No tell them that it was delivered to you but it was incomplete item           04:27 PM, 29th Apr                     bushra nasir                    Can you send someone to collect it           04:28 PM, 29th Apr                     bushra nasir                    If I have time to visit the store then why should  I order online           04:28 PM, 29th Apr                     bushra nasir                    To be honest it’s really difficult to chat with you           04:29 PM, 29th Apr                     bushra nasir                    After one reply you get disappear for long           04:29 PM, 29th Apr                     bushra nasir                    I don’t know how many things you have to check and how much time it will take           04:30 PM, 29th Apr                     bushra nasir                    It took ages to solve just one issue           04:31 PM, 29th Apr                   mayar                   Sorry fir the lateness if you are not able to return it to any store you can keep it           04:36 PM, 29th Apr                   mayar                   Is there anything else i can help you with?            04:36 PM, 29th Apr                     bushra nasir                    No thanks, you already took an hour to dive this issue  just try to improve your service quality           04:38 PM, 29th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 29th Apr                   mayar                   We sincerely apologize for any inconvenience caused,           04:43 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2475860