Subject: Ticket Assigned - Conversation with syed abdul wahab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 12:16:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed abdul wahab syed abdul wahab                    Bot:  Hi again! Bot:  Please enter your name Customer:  syed abdul wahab Bot:  Hi Syed Abdul Wahab ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:00 PM, 29th Apr                   mayar                   Hi Syed  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:00 PM, 29th Apr                     syed abdul wahab                    Hello           04:01 PM, 29th Apr                     syed abdul wahab                    I returned my order yesterday           04:01 PM, 29th Apr                     syed abdul wahab                    The delivery guy came to pickup           04:01 PM, 29th Apr                     syed abdul wahab                    1000840951           04:01 PM, 29th Apr                     syed abdul wahab                    But he didn't give me any receipt           04:01 PM, 29th Apr                     syed abdul wahab                    Nor did i receive any message from your end saying the items have been picked           04:02 PM, 29th Apr                     syed abdul wahab                    Can u please check into matter and let me know           04:02 PM, 29th Apr                   mayar                   Kindly send your order number           04:04 PM, 29th Apr                     syed abdul wahab                    Ok           04:05 PM, 29th Apr                     syed abdul wahab                    6300579303           04:05 PM, 29th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:08 PM, 29th Apr                     syed abdul wahab                    Yes           04:08 PM, 29th Apr                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           04:09 PM, 29th Apr                     syed abdul wahab                    Have the product been collected as per your system?           04:10 PM, 29th Apr                     syed abdul wahab                    Because i didn't receive any kind of msg or receipt           04:10 PM, 29th Apr                     syed abdul wahab                    ?????           04:11 PM, 29th Apr                     syed abdul wahab                    Can u please reply fast           04:12 PM, 29th Apr                     syed abdul wahab                    ?????????           04:14 PM, 29th Apr                   mayar                   The item has been collected           04:14 PM, 29th Apr                   mayar                   Is there anything else i can help you with?            04:14 PM, 29th Apr                     syed abdul wahab                    Nothing           04:14 PM, 29th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:16 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2475695