Subject: Ticket Assigned - Conversation with hussain jubair
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 10:35:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hussain jubair hussain jubair                    Bot:  Hi again! Bot:  Please enter your name Customer:  hussain jubair Bot:  Hi Hussain Jubair ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:54 PM, 29th Apr                     hussain jubair                    Ok           01:55 PM, 29th Apr                   mayar                   Hi Hussaian ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:57 PM, 29th Apr                     hussain jubair                    ??           01:58 PM, 29th Apr                   mayar                   How may i help?           02:01 PM, 29th Apr                     hussain jubair                    I want to return  my orated Because it’s size is not correct for me I want change the size           02:02 PM, 29th Apr                   mayar                   Kindly send your order number           02:03 PM, 29th Apr                     hussain jubair                    LM9655072542           02:04 PM, 29th Apr                   mayar                   Kindly send me the right order number it stats with 9           02:05 PM, 29th Apr                     hussain jubair                    9655072542           02:06 PM, 29th Apr                     hussain jubair                    Are you there ?           02:10 PM, 29th Apr                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:10 PM, 29th Apr                   mayar                   Is there anything else i can help you with?            02:14 PM, 29th Apr                     hussain jubair                    There is no option order history           02:17 PM, 29th Apr                   mayar                   Share with me name of the items you want to return           02:21 PM, 29th Apr                   mayar                   I can create a return request for you           02:21 PM, 29th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:32 PM, 29th Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:35 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2475110