Subject: Ticket Assigned - Conversation with robin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 10:23:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with robin robin                    Bot:  Hi again! Bot:  Please enter your name Customer:  robin Bot:  Hi Robin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8255507396 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599932841            02:03 PM, 29th Apr                   mayar                   Hi Robin ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:03 PM, 29th Apr                     robin                    Ok           02:05 PM, 29th Apr                   mayar                   How may i help you?           02:07 PM, 29th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:10 PM, 29th Apr                     robin                    Hello           02:10 PM, 29th Apr                     robin                    I have received a wrong item in the order           02:10 PM, 29th Apr                     robin                    Hello Mayar           02:14 PM, 29th Apr                     robin                    R you still there           02:14 PM, 29th Apr                   mayar                   yes           02:14 PM, 29th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           02:15 PM, 29th Apr                     robin                    Ok           02:15 PM, 29th Apr                     robin                             02:15 PM, 29th Apr                     robin                    I wanted the red shirt with the bow but i got blue with a tie           02:16 PM, 29th Apr                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/kw/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Max) store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:16 PM, 29th Apr                   mayar                   We sincerely apologize for any inconvenience caused,           02:17 PM, 29th Apr                     robin                    Ok           02:17 PM, 29th Apr                   mayar                   Is there anything else i can help you with?            02:20 PM, 29th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:23 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2475050