Subject: Ticket Assigned - Conversation with nawal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 10:01:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nawal nawal                    Bot:  Hi again! Bot:  Please enter your name Customer:  nawal Bot:  Hi Nawal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 
 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:46 PM, 29th Apr                   mayar                   Hi Nawal ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:46 PM, 29th Apr                     nawal                    [#2439494]           01:46 PM, 29th Apr                     nawal                    Please update on my case           01:47 PM, 29th Apr                     nawal                             01:47 PM, 29th Apr                   mayar                   Could you please allow me 2 
 minutes to check your order details?           01:51 PM, 29th Apr                   mayar                   This order was delivered already           01:52 PM, 29th Apr                   mayar                   How may i help you?           01:53 PM, 29th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:56 PM, 29th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:58 PM, 29th Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:00 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2474935