Subject: Ticket Assigned - Conversation with rino j
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 09:09:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rino j rino j                    Bot:  Hi again! Bot:  Please enter your name Customer:  rino j Bot:  Hi Rino J ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:43 PM, 29th Apr                     rino j                    Order no 9651232410           12:43 PM, 29th Apr                     rino j                    I requested for return, but still it has not picked up           12:44 PM, 29th Apr                   mayar                   Hi Rino,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:52 PM, 29th Apr                   mayar                   Did you receive your order ?           12:58 PM, 29th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:04 PM, 29th Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:09 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2474693