Subject: Ticket Assigned - Conversation with shiramar hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 09:12:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shiramar hassan shiramar hassan                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shiramar hassan Bot:  Hi Shiramar Hassan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0508093080 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6299799558 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:49 PM, 29th Apr                   mayar                   Hi Shiramar,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:51 PM, 29th Apr                     shiramar hassan                    Hello.. Mam just want to follow my order since Sunday out for delivery but until now I didn't recieve those           12:53 PM, 29th Apr                     shiramar hassan                    Hello           12:58 PM, 29th Apr                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966508093080)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:59 PM, 29th Apr                   mayar                   You can order products easily, whether you have a registered account on www.xxxx.com, or plan to shop as a guest. Here's how:     1. Find the items you want to buy by searching for them or by browsing our departments.  2. Add these items to your basket with the 'Add to Basket' button.  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.  4. Select the "Click and Collect" option and choose the store where you want to collect the order using the drop-down list or by pinning it on the map.  5. Enter your payment information and click the 'Continue' button.  6. Review your order and place it using the 'Place Your Order' button.     Please note, you'll only be able to leave an item in your basket for 30 minutes.           01:04 PM, 29th Apr                   mayar                   sorry for the wrong replay           01:10 PM, 29th Apr                   mayar                   Are you still with us?           01:10 PM, 29th Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:12 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2474708