Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 09:00:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508717955            11:53 AM, 29th Apr                   Mohammed                   Hi ,Good Morning, Thank you for contacting us. My name is Fahim, I will be happy to assist you.           11:53 AM, 29th Apr                     hi                    Hi good morning           11:54 AM, 29th Apr                     hi                    Just want to asked that I have asked for return for 2 products           11:54 AM, 29th Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           11:56 AM, 29th Apr                     hi                    Order number is 9655619597           11:59 AM, 29th Apr                   Mohammed                   hold on for a moment please           12:00 PM, 29th Apr                     hi                    In this I got the delivery but I need to change the size to 44           12:00 PM, 29th Apr                   Mohammed                   you canchange the size in store           12:01 PM, 29th Apr                     hi                    I can visit and change           12:02 PM, 29th Apr                     hi                    There directly           12:02 PM, 29th Apr                     hi                    ??           12:03 PM, 29th Apr                   Mohammed                   you can change only in store           12:05 PM, 29th Apr                     hi                    Ok and you can check the availability in mankhool store           12:05 PM, 29th Apr                     hi                    Then only I’ll visit           12:05 PM, 29th Apr                   Mohammed                   however, you can only return online           12:05 PM, 29th Apr                     hi                    Ok           12:06 PM, 29th Apr                     hi                    And please also check this order number           12:06 PM, 29th Apr                     hi                    9655719998           12:06 PM, 29th Apr                     hi                    Same thing I need to do with this           12:06 PM, 29th Apr                   Mohammed                   a moment please           12:09 PM, 29th Apr                     hi                    Sure           12:11 PM, 29th Apr                   Mohammed                   return request created on 28/4/2021           12:15 PM, 29th Apr                   Mohammed                   will be collected within 2-4 days           12:16 PM, 29th Apr                     hi                    No need for collection if I can change in store           12:27 PM, 29th Apr                     hi                    Please let me know           12:41 PM, 29th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:51 PM, 29th Apr                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:55 PM, 29th Apr                   mayar                   Is there anything else i can help you with?            12:55 PM, 29th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:59 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2474623