Subject: Ticket Assigned - Conversation with camilo fernandes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 16:46:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with camilo fernandes camilo fernandes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  camilo fernandes Bot:  Hi Camilo Fernandes ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597213781            08:13 PM, 26th Apr                   mayar                   Hi Camilo,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:13 PM, 26th Apr                     camilo fernandes                    I received my order but 1 shirt wrong           08:14 PM, 26th Apr                     camilo fernandes                    1 shirt small           08:14 PM, 26th Apr                     camilo fernandes                    I ordered all blue shirts from where ur team sent me white shirt           08:15 PM, 26th Apr                   mayar                   Kindly send your order number           08:15 PM, 26th Apr                     camilo fernandes                    8255035766           08:16 PM, 26th Apr                     camilo fernandes                    How come salespeople cannot make difference between white n blue           08:17 PM, 26th Apr                     camilo fernandes                    Hello           08:19 PM, 26th Apr                     camilo fernandes                    R u there           08:19 PM, 26th Apr                   mayar                   Yes           08:21 PM, 26th Apr                     camilo fernandes                    Hello           08:21 PM, 26th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           08:21 PM, 26th Apr                     camilo fernandes                    Ok           08:21 PM, 26th Apr                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/kw/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store across .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:26 PM, 26th Apr                   mayar                   Is there anything else i can help you with?            08:26 PM, 26th Apr                     camilo fernandes                    I gave u order number           08:27 PM, 26th Apr                     camilo fernandes                    I want to return           08:27 PM, 26th Apr                     camilo fernandes                    Please arrange for return           08:28 PM, 26th Apr                     camilo fernandes                    I choose the first option           08:28 PM, 26th Apr                     camilo fernandes                             08:31 PM, 26th Apr                     camilo fernandes                             08:31 PM, 26th Apr                     camilo fernandes                    2nd shirt u sent white           08:31 PM, 26th Apr                     camilo fernandes                    Please arrange the pickup           08:32 PM, 26th Apr                     camilo fernandes                    Hello Mayar           08:32 PM, 26th Apr                     camilo fernandes                    Are u there?           08:32 PM, 26th Apr                     camilo fernandes                    U left half way           08:34 PM, 26th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           08:37 PM, 26th Apr                   mayar                   A return request has been created for you our team will contact you in 3-5 days to collect the items           08:42 PM, 26th Apr                   mayar                   Is there anything else i can help you with?            08:42 PM, 26th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:46 PM, 26th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2458851