Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 13:42:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation khurram mahmood                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khurram mahmood Bot:  Hi Khurram Mahmood ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8249925366 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8249925377 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550939046            05:29 PM, 26th Apr                   mayar                   Hi Khurram ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:30 PM, 26th Apr                     khurram mahmood                    Hi, I had returned some of the items           05:30 PM, 26th Apr                     khurram mahmood                    But its been more than 14 days there is no refund in my credit           05:31 PM, 26th Apr                     khurram mahmood                    Can you please check that           05:31 PM, 26th Apr                     khurram mahmood                    Hello           05:33 PM, 26th Apr                   mayar                   Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:36 PM, 26th Apr                   mayar                   Is there anything else i can help you with?            05:39 PM, 26th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:41 PM, 26th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2458104