Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 15:32:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ali                    Bot:  Hi again! Bot:  Please enter your name Customer:  ali Bot:  Hi Ali ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280377341 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:08 PM, 21st Mar                     ali                    Ok           07:08 PM, 21st Mar                   mayar                   Hi Ali, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:08 PM, 21st Mar                     ali                    Please update regarding my order           07:09 PM, 21st Mar                     ali                    ?           07:10 PM, 21st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:11 PM, 21st Mar                     ali                    Maar?           07:11 PM, 21st Mar                     ali                    Ok           07:12 PM, 21st Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:12 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            07:13 PM, 21st Mar                     ali                    It's already 17th day           07:13 PM, 21st Mar                     ali                    How much time still u need to solve my issue?           07:13 PM, 21st Mar                   mayar                   our concern team will contact you in 1-2 days           07:13 PM, 21st Mar                     ali                    The same msg i get thrice but no one contact me.           07:14 PM, 21st Mar                     ali                    This is 4th time i am getting the same reply dear.           07:14 PM, 21st Mar                     ali                    But no one is trying to solve the issue.           07:15 PM, 21st Mar                     ali                    Can i get your sales manager number or mail?           07:15 PM, 21st Mar                     ali                    Because no one is taking care, just told me about ware house.           07:16 PM, 21st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:17 PM, 21st Mar                     ali                    OK.           07:17 PM, 21st Mar                     ali                    ?           07:18 PM, 21st Mar                     ali                    Maar?           07:19 PM, 21st Mar                     ali                    Mayar?           07:19 PM, 21st Mar                     ali                    Mayar are you there?           07:21 PM, 21st Mar                     ali                    ?           07:21 PM, 21st Mar                   mayar                   Kindly send us your number to arrange a call with the manager           07:22 PM, 21st Mar                     ali                    +966581692036           07:22 PM, 21st Mar                     ali                    What is hs name?           07:23 PM, 21st Mar                   mayar                   you will be contacted in 1day           07:25 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            07:25 PM, 21st Mar                     ali                    ?           07:27 PM, 21st Mar                     ali                    ?           07:28 PM, 21st Mar                     ali                    Are you there?           07:29 PM, 21st Mar                     ali                    Or leaving the chat.           07:29 PM, 21st Mar                     ali                    ?           07:29 PM, 21st Mar                   mayar                   we have more than one manger so i do not whiich one is going to call you           07:29 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            07:29 PM, 21st Mar                   mayar                   still here           07:29 PM, 21st Mar                     ali                    OK waiting for there call.           07:30 PM, 21st Mar                     ali                    Their*           07:30 PM, 21st Mar                     ali                    Tc           07:30 PM, 21st Mar                     ali                    See you tomorrow.           07:30 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:32 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281968