Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 15:08:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507567626            06:44 PM, 21st Mar                     sara                    I would like to know when they will collect my items that I requested for return           06:45 PM, 21st Mar                   mayar                   Hi Sara, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:45 PM, 21st Mar                     sara                    Hi Mayer           06:45 PM, 21st Mar                     sara                    When will they collect my items and update my account since I used tabby payment option           06:46 PM, 21st Mar                     sara                    Order from max           06:47 PM, 21st Mar                   mayar                   Kindly send me your order number\           06:47 PM, 21st Mar                   mayar                   Are you still with us?           06:49 PM, 21st Mar                     sara                    Yes           06:50 PM, 21st Mar                     sara                    We received your return request for order 9642626729 Full Length Anti-Pilling Leggi... +2item(s). Our delivery partner will pick up your return in 2-5 days.           06:50 PM, 21st Mar                     sara                    My order number is here           06:50 PM, 21st Mar                     sara                    ?           06:52 PM, 21st Mar                     sara                    Hello           06:53 PM, 21st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           06:56 PM, 21st Mar                     sara                    Ok           06:58 PM, 21st Mar                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971507567626). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           07:03 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            07:05 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:07 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281805