Subject: Ticket Assigned - Conversation with chiqui evangelista
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 12:48:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chiqui evangelista chiqui evangelista                    Bot:  Hi again! Bot:  Please enter your name Customer:  chiqui evangelista Bot:  Hi Chiqui Evangelista ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642932991 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:36 PM, 21st Mar                     chiqui evangelista                    Order no. 9642932991. Kindly please advise the status           04:37 PM, 21st Mar                   mayar                   Hi Chiqui, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:37 PM, 21st Mar                     chiqui evangelista                    Order no. 9642932991. Kindly please advise the status           04:37 PM, 21st Mar                     chiqui evangelista                    What is the update on this           04:37 PM, 21st Mar                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           04:41 PM, 21st Mar                   mayar                   Kindly contact your bank           04:44 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            04:44 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2281046