Subject: Ticket Assigned - Conversation with joan naava
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 12:18:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joan naava joan naava                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joan naava Bot:  Hi Joan Naava ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642981023 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565227988            04:03 PM, 21st Mar                   mayar                   Hi Joan, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:04 PM, 21st Mar                     joan naava                    Hello I have just received my order but one item is missing           04:05 PM, 21st Mar                     joan naava                    The earrings           04:05 PM, 21st Mar                     joan naava                    My order number is 9642981023 please check           04:06 PM, 21st Mar                     joan naava                    How can I get it           04:06 PM, 21st Mar                     joan naava                    Because I can't use my account u guys always say that you put the refunds on my account yet I cantaccess it           04:07 PM, 21st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:09 PM, 21st Mar                     joan naava                    Okay           04:11 PM, 21st Mar                   mayar                   The - Solid Ankle Boots with Block Heels and Zip Closure and - 3-Piece Assorted Earrings Set) in your order ID 9642981023 went out of stock, so we've partially shipped your order and the invoice has been amended  We apologise for the inconvenience caused and thank you for your patience.           04:16 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            04:16 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:18 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2280871