Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 11:57:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554227958            03:40 PM, 21st Mar                     hello                    I have requested to return a item  due to item seems used before . I want replace with different color with same size           03:41 PM, 21st Mar                     hello                    please call my mobile now 0554227958           03:42 PM, 21st Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:42 PM, 21st Mar                     hello                    Hi Plese call to my mobile to tell you details           03:43 PM, 21st Mar                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/sa/en/department/men. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Splash store           03:44 PM, 21st Mar                     hello                    ok then cancel my return request           03:45 PM, 21st Mar                     hello                    thanks           03:46 PM, 21st Mar                     hello                    you can not call me my mobile           03:47 PM, 21st Mar                     hello                    OK then What I will do I will keep for return and order new one again by paying through online           03:48 PM, 21st Mar                     hello                    Please call me           03:48 PM, 21st Mar                   mayar                   sure you can contact us on this number           03:49 PM, 21st Mar                   mayar                   800-1111027           03:49 PM, 21st Mar                   mayar                   or send us your number to call you           03:49 PM, 21st Mar                     hello                    0554227958           03:50 PM, 21st Mar                   mayar                   now you can return your order and reorder after getting the refund           03:51 PM, 21st Mar                   mayar                   may you please tell me the issue you are facing           03:51 PM, 21st Mar                   mayar                   why do want us to contact you           03:52 PM, 21st Mar                   mayar                   ?           03:52 PM, 21st Mar                   mayar                   Are you still with us?           03:53 PM, 21st Mar                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           03:54 PM, 21st Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:57 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2280743