Subject: Ticket Assigned - Conversation with nimna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:42:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nimna nimna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nimna Bot:  Hi Nimna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527619900            12:01 PM, 21st Mar                   mayar                   Hi Nimna, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:05 PM, 21st Mar                   mayar                   how can i help?           12:06 PM, 21st Mar                     nimna                    Hi..I had placed an order return...but it hasn't been picked up yet. I think it's been a month           12:07 PM, 21st Mar                   mayar                   Kindly send me your order number           12:09 PM, 21st Mar                   mayar                   Are you still with us?           12:12 PM, 21st Mar                   mayar                   Hi (Nimna), I have not received a response from you still, please confirm if we are still connected?           12:14 PM, 21st Mar                     nimna                    yes sorry about that           12:18 PM, 21st Mar                     nimna                    9636320035           12:18 PM, 21st Mar                   mayar                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.  Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.           12:18 PM, 21st Mar                     nimna                    So I should fill in the link as well as send my address to the same email?           12:20 PM, 21st Mar                   mayar                   yes           12:24 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            12:24 PM, 21st Mar                     nimna                    I havent received the mail yet           12:25 PM, 21st Mar                   mayar                   kindly check again we have sent it now           12:26 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            12:26 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:28 PM, 21st Mar                     nimna                    can you check the email address..           12:28 PM, 21st Mar                     nimna                    It's [email-masked]           12:28 PM, 21st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:29 PM, 21st Mar                     nimna                    sure           12:29 PM, 21st Mar                   mayar                   yes this is the email which we have sent the link on it           12:32 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            12:33 PM, 21st Mar                     nimna                    still haven't received it           12:33 PM, 21st Mar                     nimna                    Found it..it went to my spam           12:35 PM, 21st Mar                   mayar                   okay           12:35 PM, 21st Mar                   mayar                   so kindly confirm your location           12:36 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            12:36 PM, 21st Mar                     nimna                    I should send the location in the mail right? Or should I type it down here?           12:37 PM, 21st Mar                   mayar                   use the link to confirm it           12:39 PM, 21st Mar                   mayar                   Is there anything else i can help you with?           12:41 PM, 21st Mar                     nimna                    No that's all. Thank you so much           12:41 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:41 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279387