Subject: Ticket Assigned - Conversation with geselle ann
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:41:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with geselle ann geselle ann                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  geselle ann Bot:  Hi Geselle Ann ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525608750            12:22 PM, 21st Mar                   mayar                   Hi Geselle, Thank you for contacting us. My name is M
 ayar ,i will be happy to help you.           12:22 PM, 21st Mar                     geselle ann                    I just want to change  the sizes           12:25 PM, 21st Mar                   mayar                   Kindly send me your order number           12:27 PM, 21st Mar                   mayar                   Are you still with us?           12:29 PM, 21st Mar                   mayar                   Hi Geselle, I have not received a response from you still, please confirm if we are still connected?           12:30 PM, 21st Mar                     geselle ann                    LM9643208138           12:31 PM, 21st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:33 PM, 21st Mar                     geselle ann                    Ok           12:33 PM, 21st Mar                     geselle ann                    Thanks           12:33 PM, 21st Mar                   mayar                   Currently
 , you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           12:35 PM, 21st Mar                   mayar                   You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.           12:35 PM, 21st Mar                     geselle ann                    Ok thank you so much           12:36 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:39 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279382