Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:23:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation order not delivered                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  order not delivered Bot:  Hi Order Not Delivered ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6281949289 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  530513295            12:07 PM, 21st Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:08 PM, 21st Mar                     order not delivered                    Hello Mayar           12:08 PM, 21st Mar                     order not delivered                    I placed this order 6281949289 on 10  March 2021           12:08 PM, 21st Mar                     order not delivered                    till date its not received           12:09 PM, 21st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:10 PM, 21st Mar                     order not delivered                    sure           12:10 PM, 21st Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is +966563657251  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:11 PM, 21st Mar                     order not delivered                    Right,           12:12 PM, 21st Mar                     order not delivered                    Can you tell when is the latest delivery expected.           12:12 PM, 21st Mar                     order not delivered                    Also one change if you can mark in contact number           12:12 PM, 21st Mar                     order not delivered                    Please update the contact number as +966 53 0513295.           12:14 PM, 21st Mar                   mayar                   we will contact our courier team to deliver it asap           12:15 PM, 21st Mar                   mayar                   we will check with our team           12:15 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            12:15 PM, 21st Mar                     order not delivered                    well all looking for timely delivery           12:17 PM, 21st Mar                     order not delivered                    it was birthday gift, which is delayed           12:18 PM, 21st Mar                   mayar                   we will contact our courier team to deliver it asap           12:19 PM, 21st Mar                   mayar                   our team will contact you           12:20 PM, 21st Mar                   mayar                   Is there anything else i can help you with?            12:20 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279271