Subject: Ticket Assigned - Conversation with harold granados
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 16:21:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harold granados harold granados                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  harold granados Bot:  Hi Harold Granados ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566371340            08:00 PM, 20th Mar                   mayar                   Hi Horold, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:00 PM, 20th Mar                     harold granados                    i purchased today and it was debited 2x           08:01 PM, 20th Mar                     harold granados                             08:01 PM, 20th Mar                     harold granados                    still there           08:02 PM, 20th Mar                   mayar                   Kindly send me your order number           08:04 PM, 20th Mar                     harold granados                    Your payment for order 8243798463           08:06 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           08:06 PM, 20th Mar                     harold granados                             08:06 PM, 20th Mar                     harold granados                    this is the history in the ebanking           08:07 PM, 20th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8243803128) and 8243798463 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8243795727).           08:09 PM, 20th Mar                   mayar                   We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: (8243795727) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8243820199).           08:10 PM, 20th Mar                   mayar                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           08:10 PM, 20th Mar                     harold granados                    so what to fo with the teo debited amount           08:11 PM, 20th Mar                     harold granados                    what to do with the 2 debited amount           08:11 PM, 20th Mar                   mayar                   do you want me to cancel one of them           08:12 PM, 20th Mar                   mayar                   ?           08:12 PM, 20th Mar                     harold granados                    yes please           08:12 PM, 20th Mar                     harold granados                    i ordered only one           08:12 PM, 20th Mar                   mayar                   The order is cancelled now and you will get your refund in 7-14 days           08:15 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            08:15 PM, 20th Mar                     harold granados                    so i still get my order?           08:15 PM, 20th Mar                     harold granados                    only ine?           08:16 PM, 20th Mar                     harold granados                    one?           08:16 PM, 20th Mar                   mayar                   yes you will receive only one item           08:17 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            08:17 PM, 20th Mar                     harold granados                    This is noted           08:17 PM, 20th Mar                     harold granados                    thank you for assistance           08:18 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:20 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2276893