Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 16:10:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sehar khalid                    Bot:  Hi again! Bot:  Please enter your name Customer:  0535029965 Bot:  Please enter your name Customer:  sehar khalid Bot:  Hi Sehar Khalid ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:55 PM, 20th Mar                   mayar                   Hi Sehar, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:56 PM, 20th Mar                     sehar khalid                    Yes my contact number is 0535029965           07:56 PM, 20th Mar                     sehar khalid                    Please contact me as my request will complete           07:57 PM, 20th Mar                     sehar khalid                    Please try as soon as possible           07:57 PM, 20th Mar                     sehar khalid                    0553008249 for what's app           07:58 PM, 20th Mar                   mayar                   Tell me the issue you are facing to help you           08:01 PM, 20th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:04 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            08:04 PM, 20th Mar                     sehar khalid                    Yes please return these use and open item           08:04 PM, 20th Mar                     sehar khalid                    If possible so please let me know I will go any max branch and return it           08:05 PM, 20th Mar                   mayar                   our team will contact you asap to collect it no need to go to the store           08:07 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            08:07 PM, 20th Mar                     sehar khalid                    No           08:08 PM, 20th Mar                     sehar khalid                    Please as soon as possible           08:08 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:10 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2276849