Subject: Ticket Assigned - Conversation with fatema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 15:57:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatema fatema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hi i’m fatema,i got a duplicate order 3 times,one of them is already paid,other 2 are not processed yet  please cancel the other 2 Bot:  Please enter your name Customer:  fatema Bot:  Hi Fatema ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333350199            07:33 PM, 20th Mar                   mayar                   Hi Fatema, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:33 PM, 20th Mar                     fatema                    Hi Mayar           07:33 PM, 20th Mar                     fatema                    I got a duplicate order 3 times, one of them is already paid, other 2 are not processed yet. Please cancel the other 2           07:34 PM, 20th Mar                     fatema                    Are u there dear?           07:36 PM, 20th Mar                   mayar                   give me your orders numbers           07:36 PM, 20th Mar                     fatema                    7443825705           07:37 PM, 20th Mar                     fatema                    7443830235           07:38 PM, 20th Mar                     fatema                    Those are to be canceled           07:38 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:42 PM, 20th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7443825705)  and 7443830235 were not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7443828487).  The payment has been captured only once from your account which is for the new successfully placed order.           07:46 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            07:50 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:53 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2276764