Subject: Ticket Assigned - Conversation with elshaimaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 15:54:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elshaimaa elshaimaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elshaimaa Bot:  Hi Elshaimaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9643834209 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508429255            07:36 PM, 20th Mar                   mayar                   Hi Elshaimaa, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:37 PM, 20th Mar                     elshaimaa                    There is a problem in the app i placed only one order,  but in the payment its wrote please wait and they sent a message there is 3 orders           07:38 PM, 20th Mar                     elshaimaa                             07:38 PM, 20th Mar                     elshaimaa                    There is a screen shot           07:39 PM, 20th Mar                     elshaimaa                    Hi anyone here           07:41 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:45 PM, 20th Mar                     elshaimaa                    Ok thanks           07:45 PM, 20th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9643834209) .9643830396 and 9643830413 were not placed successfully. Whenever this happens our system tries to capture the payment again automatically,   The payment has not been captured  from your account            07:50 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            07:52 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:54 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2276756