Subject: Ticket Assigned - Conversation with saba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 13:13:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saba saba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saba Bot:  Hi Saba ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528780093            04:50 PM, 20th Mar                     saba                    Okay           04:51 PM, 20th Mar                   mayar                   Hi Saba, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:51 PM, 20th Mar                     saba                    Hi, Mayar           04:51 PM, 20th Mar                     saba                    I just picked up my order. And one of the itme is damaged           04:51 PM, 20th Mar                     saba                             04:52 PM, 20th Mar                     saba                    This shirt has stain on it           04:52 PM, 20th Mar                     saba                    I want to replace it           04:52 PM, 20th Mar                     saba                             04:52 PM, 20th Mar                   mayar                   kindly send me your order number           04:52 PM, 20th Mar                     saba                             04:53 PM, 20th Mar                   mayar                   it is not the order number           04:55 PM, 20th Mar                   mayar                   kindly send me your order number           04:55 PM, 20th Mar                     saba                    Its just right there over left corner           04:56 PM, 20th Mar                     saba                    9643517831           04:56 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:58 PM, 20th Mar                     saba                    Okay           04:58 PM, 20th Mar                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-775247 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:01 PM, 20th Mar                     saba                    Well           05:02 PM, 20th Mar                     saba                    Its not sizing issue that you have mentioned. On an automated sms           05:03 PM, 20th Mar                     saba                    Im here to get acutually resolve the issue rlse i would have spoken to the bot.           05:03 PM, 20th Mar                     saba                    Can you pls do some efforts and tell me how cna i replace this item coz its still showing on thr website.           05:04 PM, 20th Mar                     saba                    I can visit the nearest store to exchange it           05:04 PM, 20th Mar                     saba                    Pls have humanly interaction rather bot           05:05 PM, 20th Mar                   mayar                   We are sorry to tell you that we do not have exchange policy           05:09 PM, 20th Mar                   mayar                   all we can return the item for you           05:09 PM, 20th Mar                   mayar                   then after getting the refund you can order again           05:10 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            05:10 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:13 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2275841