Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 12:24:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mridu                    Bot:  Hi again! Bot:  Please enter your name Customer:  mridu Bot:  Hi Mridu ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked]            04:06 PM, 20th Mar                   mayar                   Hi Mridu, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:06 PM, 20th Mar                     mridu                    Please ler me know about when i can get my refund           04:07 PM, 20th Mar                     mridu                    ??           04:08 PM, 20th Mar                     mridu                    Hello           04:09 PM, 20th Mar                     mridu                    Hello           04:09 PM, 20th Mar                     mridu                    ??           04:09 PM, 20th Mar                     mridu                    ??           04:09 PM, 20th Mar                   mayar                   Kindly send your order number           04:09 PM, 20th Mar                     mridu                    ??           04:09 PM, 20th Mar                     mridu                    9638905453           04:10 PM, 20th Mar                     mridu                    Please check           04:10 PM, 20th Mar                     mridu                    ??           04:11 PM, 20th Mar                     mridu                    ??           04:11 PM, 20th Mar                     mridu                    ??           04:11 PM, 20th Mar                     mridu                    ??           04:11 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:13 PM, 20th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:14 PM, 20th Mar                     mridu                    Ok           04:16 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            04:20 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2275482