Subject: Ticket Assigned - Conversation with eyad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 11:52:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eyad eyad                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  eyad Bot:  Hi Eyad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642928442 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:35 PM, 20th Mar                   mayar                   Hi Eyad, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:35 PM, 20th Mar                     eyad                    Where is my order ???!!!           03:36 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:36 PM, 20th Mar                     eyad                    Hello           03:36 PM, 20th Mar                     eyad                    Hello           03:39 PM, 20th Mar                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           03:39 PM, 20th Mar                     eyad                    This is the most stupid service system i seen in my life           03:40 PM, 20th Mar                     eyad                    Hello           03:40 PM, 20th Mar                     eyad                    What ? How come ? You are taking money and then you tell that transaction not successful ????           03:41 PM, 20th Mar                     eyad                    I received message from the bank that the amount was deducted           03:41 PM, 20th Mar                     eyad                    Call me please           03:41 PM, 20th Mar                     eyad                    Or give me the number to call you           03:42 PM, 20th Mar                     eyad                    Hello           03:42 PM, 20th Mar                   mayar                   Kindly contact with your bank to transfer the amount           03:45 PM, 20th Mar                   mayar                   you can contact us on this number           03:48 PM, 20th Mar                   mayar                   800-629823           03:48 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            03:49 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2275242