Subject: Ticket Assigned - Conversation with sherif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 10:27:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sherif sherif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sherif Bot:  Hi Sherif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642031453 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526504542            01:59 PM, 20th Mar                     sherif                    Ok           01:59 PM, 20th Mar                   mayar                   Hi Sherif , Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:59 PM, 20th Mar                     sherif                    Hello Mayar           01:59 PM, 20th Mar                     sherif                    I ordered a stroller           01:59 PM, 20th Mar                     sherif                    I need to pick it up from a store instead of home delivery           02:00 PM, 20th Mar                     sherif                    Order number is 9642031453           02:00 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           02:01 PM, 20th Mar                     sherif                    Sure           02:02 PM, 20th Mar                   mayar                   Still checking           02:06 PM, 20th Mar                     sherif                    No problem           02:06 PM, 20th Mar                   mayar                   Sorry but this feather is not available for this item           02:09 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            02:09 PM, 20th Mar                     sherif                    I’m sorry ? This what? Feather?           02:10 PM, 20th Mar                     sherif                    Hello?           02:11 PM, 20th Mar                     sherif                    What do you mean by feather?           02:13 PM, 20th Mar                     sherif                    Excuse me?!!! Is it normal to leave your customer without any reply for more than 5 minutes?!!!! What kind of customer service are you providing ?           02:16 PM, 20th Mar                     sherif                    /startOver           02:16 PM, 20th Mar                   mayar                   I mean this item  can not received from the store according to the policy           02:18 PM, 20th Mar                   mayar                   and the address can not be changed after placing the order           02:18 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            02:24 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2274696