Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 10:26:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ayesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:08 PM, 20th Mar                   mayar                   Hi Ayesha, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:08 PM, 20th Mar                     ayesha                    I made an return req and they only took one pj i made 3 of the pj return order9639147385           02:09 PM, 20th Mar                     ayesha                    From 7 mars till now           02:10 PM, 20th Mar                     ayesha                    P.s the delivery man took all the 3 pjs upon my return req           02:11 PM, 20th Mar                     ayesha                    Aramex           02:12 PM, 20th Mar                     ayesha                    Hello           02:15 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           02:15 PM, 20th Mar                     ayesha                    Ok           02:16 PM, 20th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:20 PM, 20th Mar                     ayesha                    Ok           02:21 PM, 20th Mar                   mayar                   after checking  we can tell you that we have received aoly an item from your end           02:21 PM, 20th Mar                     ayesha                    Sure           02:21 PM, 20th Mar                     ayesha                    But how long atleast           02:22 PM, 20th Mar                   mayar                   which has been refunded           02:22 PM, 20th Mar                     ayesha                    5 day's           02:22 PM, 20th Mar                     ayesha                    Only 1           02:22 PM, 20th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (75) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:22 PM, 20th Mar                     ayesha                    Thank u           02:24 PM, 20th Mar                     ayesha                    But how many days at least takes to assort the problem           02:24 PM, 20th Mar                   mayar                   it takes 1-2 days           02:25 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            02:25 PM, 20th Mar                     ayesha                    No . Thank you           02:25 PM, 20th Mar                     ayesha                    Thats it           02:25 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2274692