Subject: Ticket Assigned - Conversation with abdul munaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 09:24:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul munaf abdul munaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul munaf Bot:  Hi Abdul Munaf ,what do you need help with? Customer:  /startOver Bot:  Hi Abdul Munaf ,what do you need help with? Customer:  /startOver Bot:  Hi Abdul Munaf ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6281776073 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571404762            01:08 PM, 20th Mar                     abdul munaf                    Ok           01:08 PM, 20th Mar                   mayar                   Hi Abdul munaf, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:09 PM, 20th Mar                     abdul munaf                    12 Days Almost finished still I didn’t ricved my delivery           01:10 PM, 20th Mar                     abdul munaf                    That delivery person telling me After 17:00 but he didn’t came           01:10 PM, 20th Mar                     abdul munaf                    Thursday he told me 19:30 I’m wait but he didn’t give Response...           01:11 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:14 PM, 20th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966571404762)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:18 PM, 20th Mar                   mayar                   Are you still with us?           01:20 PM, 20th Mar                   mayar                   Hi Abdul munaf, I have not received a response from you still, please confirm if we are still connected?           01:22 PM, 20th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:24 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2274326