Subject: Ticket Assigned - Conversation with hai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 08:34:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai hai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242733666 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96569066023            12:18 PM, 20th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:19 PM, 20th Mar                     hai                    i want to know my orer status           12:21 PM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:23 PM, 20th Mar                     hai                    k           12:23 PM, 20th Mar                     hai                    fine           12:23 PM, 20th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (96569066023)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:24 PM, 20th Mar                     hai                    they tried only one time           12:24 PM, 20th Mar                     hai                    i called driver after and he dais friday will call by another driver           12:25 PM, 20th Mar                     hai                    but there was no call on yerserday'           12:25 PM, 20th Mar                     hai                    only they call  me in thrsday           12:25 PM, 20th Mar                   mayar                   So we will contat our team to deliver your order asap           12:29 PM, 20th Mar                   mayar                   Is there anything else i can help you with?            12:29 PM, 20th Mar                     hai                    kkk           12:32 PM, 20th Mar                     hai                    thyanlk you           12:32 PM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:33 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2273969