Subject: Ticket Assigned - Conversation with najeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 08:01:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najeeb najeeb                    Customer:  So is it available at store ??? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Najeeb ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6284961759 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:48 AM, 20th Mar                   mayar                   Hi Najeeb, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:48 AM, 20th Mar                     najeeb                    Good morning           11:48 AM, 20th Mar                     najeeb                    I want to know the status of my order           11:49 AM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           11:51 AM, 20th Mar                   mayar                   your order is Ready for pickup           11:52 AM, 20th Mar                     najeeb                    But it shows still in Progress           11:52 AM, 20th Mar                     najeeb                    In the app           11:52 AM, 20th Mar                     najeeb                    And if i go and show they’ll say it’s still under process           11:53 AM, 20th Mar                     najeeb                    So, kindly i need confirmation sms saying the product is ready to be collected.           11:53 AM, 20th Mar                   mayar                   this is your order number 6284961759           11:54 AM, 20th Mar                   mayar                   ?           11:54 AM, 20th Mar                   mayar                   you can take a screenshot of this chat to receive your order           11:55 AM, 20th Mar                   mayar                   Is there anything else i can help you with?            11:55 AM, 20th Mar                     najeeb                    Yesss           11:57 AM, 20th Mar                     najeeb                    Cant it show ready for collection msg?           11:57 AM, 20th Mar                   mayar                   because of a technical issue you did not receive a massage           11:59 AM, 20th Mar                     najeeb                    Ok thanks           11:59 AM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 PM, 20th Mar                     najeeb                    Sure           12:00 PM, 20th Mar                     najeeb                    Thanks           12:00 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2273801