Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 07:57:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation marzia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marzia Bot:  Hi Marzia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503325254            11:42 AM, 20th Mar                   mayar                   Hi Mariza, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:42 AM, 20th Mar                     marzia                    hello           11:42 AM, 20th Mar                     marzia                    i initiarted a refund in january           11:42 AM, 20th Mar                     marzia                    for 1 item.           11:42 AM, 20th Mar                     marzia                    no one has come to pick it up yet.           11:42 AM, 20th Mar                     marzia                    i called and opened a complaint           11:43 AM, 20th Mar                     marzia                    #2062892           11:43 AM, 20th Mar                   mayar                   Kindly send your order number           11:43 AM, 20th Mar                     marzia                    Order #9630330368           11:43 AM, 20th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           11:43 AM, 20th Mar                     marzia                    Full Length Printed Anti-Pilling Jog Pants with Pockets and Drawstring           11:43 AM, 20th Mar                     marzia                    this is the item           11:44 AM, 20th Mar                     marzia                    it still shows return on progress           11:44 AM, 20th Mar                   mayar                   After checking we see that we did not receive the item from your end           11:46 AM, 20th Mar                     marzia                    exactly. i know           11:46 AM, 20th Mar                     marzia                    i want you to send someone to pick it up           11:47 AM, 20th Mar                     marzia                    they had a wrong address           11:47 AM, 20th Mar                   mayar                   we will contact our courier team to contact you asap           11:47 AM, 20th Mar                     marzia                    this is what you told me 2 months ago :)           11:47 AM, 20th Mar                     marzia                    if i go to a shop, will they still take it?           11:47 AM, 20th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:47 AM, 20th Mar                     marzia                    no, this is not sufficient.           11:48 AM, 20th Mar                     marzia                    you've been telling me this for 2 months.           11:48 AM, 20th Mar                     marzia                    if i go to a shop, will they still take it?           11:48 AM, 20th Mar                   mayar                   for sorry they will not they accept           11:50 AM, 20th Mar                   mayar                   so kindly allow us some time to contact our team           11:51 AM, 20th Mar                     marzia                    so, please get someone to pick it up before i call the dubai municipality consumer service           11:51 AM, 20th Mar                   mayar                   sure           11:52 AM, 20th Mar                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           11:52 AM, 20th Mar                   mayar                   Is there anything else i can help you with?            11:52 AM, 20th Mar                     marzia                    when will i receive a call back?           11:53 AM, 20th Mar                   mayar                   in 1-2 days           11:53 AM, 20th Mar                   mayar                   Is there anything else i can help you with?            11:53 AM, 20th Mar                     marzia                    no thanks           11:54 AM, 20th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:56 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2273769