Subject: Ticket Assigned - Conversation with alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 15:51:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8243001724 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599877230            07:44 PM, 19th Mar                   mayar                   Hi Alaa, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:44 PM, 19th Mar                     alaa                    Hi , The shop send msg to me that the order out for delivery but they can’t contact with me so the reschedule the delivery time           07:46 PM, 19th Mar                     alaa                    I want to know exactly when they will deliver           07:46 PM, 19th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96599877230)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           07:47 PM, 19th Mar                     alaa                    and I want to put another contact numbers           07:48 PM, 19th Mar                   mayar                   Sure provide me with your new number           07:48 PM, 19th Mar                     alaa                    96551464602.        so incase they can’t reach with first number they can call this number           07:49 PM, 19th Mar                     alaa                    Thank you           07:49 PM, 19th Mar                   mayar                   Thank you for your email. We have forwarded your new contact information to our courier partner, and they will contact you for delivery.           07:50 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2272002