Subject: Ticket Assigned - Conversation with rewan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 15:06:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rewan rewan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rewan Bot:  Hi Rewan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598457116            06:54 PM, 19th Mar                     rewan                    I returne one piece of order no 6280485784           06:55 PM, 19th Mar                   mayar                   Hi Rewan, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:55 PM, 19th Mar                     rewan                    I ask about refund of returned item           06:55 PM, 19th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           06:56 PM, 19th Mar                     rewan                    I return items from orders no 6280485784. And. No 6280471881 and 6281148184           06:57 PM, 19th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (17.10) on (3/11/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           06:58 PM, 19th Mar                   mayar                   Is there anything else i can help you with?            06:58 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 19th Mar                     rewan                    I havent recieve 17. 1           07:01 PM, 19th Mar                   mayar                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           07:02 PM, 19th Mar                   mayar                   Is there anything else i can help you with?            07:03 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:05 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2271863