Subject: Ticket Assigned - Conversation with emil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 13:56:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emil emil                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  emil Bot:  Hi Emil ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:30 PM, 19th Mar                   mayar                   Hi Emil, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:31 PM, 19th Mar                     emil                    I need the email to send pictures           05:31 PM, 19th Mar                     emil                    What is the email of your company?           05:31 PM, 19th Mar                     emil                             05:32 PM, 19th Mar                     emil                    Hello           05:33 PM, 19th Mar                     emil                    R u still there?           05:33 PM, 19th Mar                   mayar                   tell me the issue you are facing           05:33 PM, 19th Mar                     emil                    Check the pictures           05:34 PM, 19th Mar                     emil                             05:34 PM, 19th Mar                     emil                             05:34 PM, 19th Mar                     emil                             05:34 PM, 19th Mar                     emil                    The item in bad condition           05:34 PM, 19th Mar                     emil                    You sent a returned item from another customer           05:35 PM, 19th Mar                     emil                    I need the email ID to send official complaint           05:36 PM, 19th Mar                     emil                    Please send it here now           05:37 PM, 19th Mar                     emil                    Hello!!!!!           05:38 PM, 19th Mar                     emil                    Shall I wait for the whole day to get the email or what??           05:39 PM, 19th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:41 PM, 19th Mar                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Centrepoint           05:44 PM, 19th Mar                     emil                    Okay           05:44 PM, 19th Mar                     emil                    Send the email IDplease           05:45 PM, 19th Mar                     emil                    The email ID please           05:46 PM, 19th Mar                     emil                    The email ID           05:47 PM, 19th Mar                     emil                    The email ID           05:47 PM, 19th Mar                     emil                    The email ID           05:47 PM, 19th Mar                     emil                    The email ID           05:47 PM, 19th Mar                     emil                    Easy to send it here           05:47 PM, 19th Mar                     emil                    Or perhaps you don’t know it           05:47 PM, 19th Mar                     emil                    Send the The email ID ere           05:48 PM, 19th Mar                     emil                    The email ID           05:48 PM, 19th Mar                     emil                    The email ID           05:48 PM, 19th Mar                     emil                    The email ID           05:48 PM, 19th Mar                     emil                    ?????           05:49 PM, 19th Mar                     emil                    ????           05:49 PM, 19th Mar                     emil                    ?????           05:49 PM, 19th Mar                     emil                    ?           05:49 PM, 19th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:51 PM, 19th Mar                     emil                    No           05:52 PM, 19th Mar                     emil                    centerpointEmail id           05:52 PM, 19th Mar                     emil                    Send me now           05:52 PM, 19th Mar                   mayar                   this is the email           05:53 PM, 19th Mar                   mayar                   [email-masked]           05:53 PM, 19th Mar                   mayar                   Is there anything else i can help you with?            05:53 PM, 19th Mar                     emil                    No           05:54 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:55 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2271617